FAQ'S

1. Do I need to have an account to order?

No, Having an Account is OPTIONAL. 

2. What payment methods do you accept?

We accept the Following Payment Methods:
I. Bank Deposits ( BDO, UNIONBANK, METROBANK). We will send the details once we received your order details.

II. CREDIT CARD, DEBIT CARD (using Express Paypal Checkout) even without paypal account or Using Paypal Payments if have an account

III. Remittance Payments (Cebuana, M Lhuillier, and Palawan).

IV. GCASH PAYMENTS

Kindly message us thru our facebook page: www.facebook.com/coocart for more details about this payment method.

After Depositing, Take a pic of the Deposit slip and send message to Coocart Online FB Page  for us to check and Process your Order. You will receive a confirmation from us once we verified your order.

 

FB PAGE: www.facebook.com/coocart

Contact Number:  0906-547-1028

 

3. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. In addition, We offer CASH ON DELIVERY SERVICES to ensure a Risk - Free Shopping Experience to You, Our Dear Customer. NO ITEM, NO PAY.

  

 

4. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. 

 

 

5. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

 

 

6.How long does shipping take & how can I track my package?

The delivery time is usually 3 to 10 days depending on customers location and after shipping the item. It is also based on the availability of the item. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs (if applicable) and the delay on the part of the courier.

 

 

7. What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at coocartonline@gmail.com or txt / call: 0906-547-1028. 8am to 5pm (Monday to Friday)

 

 

If you still have any question, please contact us directly at email coocartonline@gmail.com or message us on facebook www.facebook.com/coocart