Refund Policy

RETURN POLICY

 

Return or exchange item within 7 days will be effective after receiving the item. 7 days money back guarantee from the date of delivery, Please follow the policy:

  1. To request return information, please contact us at coocartonline@gmail.com within 7 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
  2. We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
  3. To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
  4. Gifts redeemed are non-returnable and cannot be exchanged for cash.
  5. All the cost caused by the returning shall be borne by the buyer.
  6. The air bill number and clear photos of the returned parcel are required after the buyer send the parcel. Before shipping a return, photograph the item for your records.
  7. If buyer can't receive the ordered parcel after 3 months, buyer can contact seller for solution.

NOTE:

We accept returns if the product received is different from what was listed on our website.  However, if the buyer felt he doesn't need / like the product the said return is not accepted. Please be reminded that there are no existing laws that allow any consumers to return goods they purchased and ask for a refund simply because they have changed their minds.

To complete your return, we require a screenshot or proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds (if applicable)

 

  • Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within a certain amount of days
  •  

    Some situations when only partial refunds are granted (if applicable)

    1. The item is not in the original condition, damaged or missing parts that were not caused by seller.
    2. The item were returned more than 14 days after receipt.



    Late or missing refunds (if applicable)


    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.


    Next contact your bank. There is often some processing time before a refund is posted.


    If you’ve done all of this and you still have not received your refund yet, please contact us at coocartonline@gmail.com.

     

    Some situations when seller can't refund(if applicable):

    1. Returns without the original packaging and documentation will be rejected.
    2. The packing box are opened/ damaged will not be accepted for return.
    3. The parcel lost in the returned shipping, and the seller never receive the returned parcel.


    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


    Exchanges (if applicable)


    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at coocartonline@gmail.com and send your item to: Unit 2 R & V Bldg. Tabada St.,  Mambaling,  Cebu, 6000 Cebu city , Philippines.

    Shipping


    To return your product, ship the product to: Unit 2 R & V Bldg. Tabada St.,  Mambaling,  Cebu, 6000 Cebu city , Philippines

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.